Refund policy
Return and Refund Policy
Last updated: June 30, 2026
THE UNORD offers two types of products: digital guides (e-books) and physical products. The return and refund policy differs depending on the type of product.
1. Digital Products (E-books)
Due to the instant and irreversible nature of digital downloads, all sales on digital products are final. We do not offer refunds or exchanges once your purchase has been completed and the file has been made available for download.
However, we will issue a refund or replacement if:
- You were charged more than once for the same order.
- The file is corrupted or cannot be opened.
- You never received your download link after purchase.
Contact us within 7 days of purchase at contact@theunord.com with your order number and a description of the issue.
2. Physical Products
For physical products, you may request a return or refund within 30 days of receiving your order, provided that:
- The item is unused, unwashed, and in its original condition and packaging.
- You provide proof of purchase (order number).
- The item is not damaged due to misuse.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. In that case, we will cover the return shipping.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method.
Contact
For all return and refund requests: contact@theunord.com